Shipping
- We currently ship throughout the contiguous United States (the lower 48 states).
- A flat shipping fee of $49 USD applies to deliveries within the contiguous U.S.
- Orders shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations are not included in the flat-rate shipping offer. Additional shipping charges may apply, and we will contact you with a shipping quote before processing your order.
- This is a pre-order. Orders are estimated to ship September 2026, once production and quality control are complete.
- You will receive a confirmation email and tracking information once your order ships.
Returns and exchange
- We offer a 30 day exchange.
- If your item arrives damaged or defective, contact sales@magicalunderland.com and we will make it right.
- Customer satisfaction guarantee: if there is an issue, our support team will help resolve it.
Warranty
The Magical Underland® Christmas Tree Tent is made with premium-quality materials and designed for years of magical family memories.
We offer a 1-Year Limited Warranty covering manufacturing defects in materials and workmanship under normal indoor residential use. This warranty does not cover normal wear and tear, misuse, improper assembly, accidental damage, or damage caused by modifications.
If you experience any issues, please contact our Customer Support team, and we'll be happy to help.
Privacy policy
Your privacy is important to us. This Privacy Policy describes how Magical Underland® collects, uses, and protects your personal information when you visit or make a purchase from our website.
Information we collect
When you interact with our store, we may collect: name; email address; shipping and billing address; phone number (if provided); payment details (processed securely by third-party providers).
We may also collect limited technical data such as browser type, device, and website usage to improve your experience.
How we use your information
- Process and fulfill your orders
- Provide shipping and order updates
- Respond to customer service inquiries
- Improve our website, products, and services
- Send occasional updates or promotions (you can unsubscribe anytime)
Data protection
We implement reasonable security measures to protect your personal information. All payment information is processed securely through trusted third-party providers (such as Shopify Payments or payment gateways). We do not store your full payment details.
Third-party services
We may share your information with trusted third parties only as necessary to operate our business, including payment processors, shipping carriers, and website and analytics providers.
These parties are required to handle your data securely and only for the intended purpose.
Cookies and tracking
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content and ads. You can manage cookie preferences through your browser settings.
International users
If you are accessing our website from outside Canada, your information may be processed in countries where our service providers operate.
Your rights
Depending on your location, you may have the right to access your personal data, request corrections or deletion, and withdraw consent for marketing communications.
To exercise these rights, please contact us at sales@magicalunderland.com.
Consent
By using our website, you agree to the terms of this Privacy Policy.
Terms of service
By accessing or purchasing from The Magical Underland®, you agree to the following terms:
Products and use
All products are intended for personal use only unless otherwise specified. You agree not to misuse or resell products without authorization.
Pricing and availability
Prices, product details, and availability are subject to change at any time without notice. We reserve the right to modify or discontinue products at our discretion.
Orders and acceptance
We reserve the right to refuse or cancel any order at any time for reasons including product availability, errors in pricing, or suspected fraud.
Intellectual property
All content on this website, including text, images, branding, and product designs, is the property of Magical Underland® and may not be copied, reproduced, or used without permission.
Liability
Magical Underland® is not liable for any indirect or incidental damages resulting from the use of our products. Adult supervision is recommended when products are used by children or pets.
Right to refuse service
We reserve the right to refuse service to anyone for any reason at any time.
Contact
For any questions regarding these Terms, please contact us at sales@magicalunderland.com.