Help center

Everything you want to know before bringing the magic home.

Sizing, safety, setup, shipping, and the lights. If you do not see your question, email sales@magicalunderland.com.

Before you buy

Absolutely. Children can sit, play, read, or relax inside their own magical Christmas tree. It becomes a private, cozy space for imagination and holiday fun.

It is far more than a tent. It is a Christmas tree children can enter, decorate with real ornaments, and light up with a voice-activated 3D infinity light.

Yes. The Magical Underland® Christmas Tree Tent is a patent-pending, exclusive design available only from Magical Underland.

Because it creates memories children never forget. It combines imagination, play, and holiday tradition in a way no other product does.

Sizing and space

The kids tent is 6 ft tall (180 cm) and 39 in wide (100 cm). The pet tent is 80 cm tall and 60 cm wide. They fit beautifully in living rooms, bedrooms, and playrooms.

Yes for most homes, including apartments. Allow room to open the door and settle in.

Lights and features

Yes. The kids tent includes warm, colorful exterior LED lights and an interior voice-activated 3D infinity light. The infinity light reacts to clapping, singing, and laughing, filling the tent with a sparkling, magical glow.

Yes. The exterior branches are made for decorating with real ornaments, so your child can make the tree their own, just like a traditional Christmas tree.

Ages and safety

Designed for children ages 3 and up. It grows with your child, perfect for toddlers, school-aged kids, and older children who love a cozy reading or play space.

Yes, safety is our top priority. The tent is CPC certified (Children’s Product Certificate), made with flame-retardant fabric, and built with low-voltage, child-safe LED lighting, tested to meet US, Canadian, UK, and Australian safety standards. Adult supervision is recommended for younger children.

Setup and storage

Not at all. Setup takes about 20 minutes and requires no tools. Clear instructions are included.

Yes. It disassembles and folds compactly for storage between holidays.

It is made with premium, durable materials designed to last for many holiday seasons. Families often use it year after year as part of their traditions.

Pre-order, shipping and returns

This is a pre-order item, estimated to ship September 1, 2026, once production and quality control are complete. You will receive a confirmation email and tracking information once it ships.

Yes. As a pre-order product, timelines can shift due to manufacturing schedules, quality inspections, or shipping carrier delays. We commit to keeping you informed of any updates.

Yes. We currently ship to Canada, the United States, the United Kingdom, Australia, and many other countries. Shipping rates and delivery times are calculated at checkout.

We offer a customer satisfaction guarantee. If you have any issues, our support team will help make it right. Contact sales@magicalunderland.com.

Still deciding?

Pre-order for Christmas 2026