Shipping & Returns FAQ

Q: How long until my order ships?
A: Orders process within 1-2 business days, then ship via carrier.

Q: Can I cancel my order?
A: Yes, if order hasn't shipped. Contact us immediately.

Q: Can I change my delivery address?
A: If order hasn't shipped, yes. Contact us right away.

Q: How do I track my shipment?
A: You'll receive tracking number via email. Use it to track real-time updates.

Q: Do you ship internationally?
A: Yes, to 30+ countries. Costs and times vary by destination.

Q: What if my country isn't listed?
A: Contact us at sales@magicalunderland.com to discuss custom shipping.

Q: Is tax included in the price?
A: Prices shown before tax. Sales tax added at checkout based on location.

Q: Do you ship to PO boxes?
A: No, physical address required. Carriers can't deliver to PO boxes.

Q: What if I'm not home for delivery?
A: Carriers will leave with recipient or attempt redelivery. Check tracking and carrier instructions.